Rowe Neurology Institute at 8550 Marshall Drive #100 in Lenexa, Kansas

Customer Reviews about Rowe Neurology Institute

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  UPDATED: I still stand by everything said below. It is now the end of June and began my process on getting my sleep issues taken care of in February. All I have to show for it is more than $3,000 in expenses and two sleep study results. No one answers the phone when you need it, and you are just a dollar sign to them. Please consider going elsewhere. Wish I would have done more research before going here. As many have echoed, there are several similar issues I've dealt with. 1. I initially reached out via email and telephone on a weekday. and they say you should hear back in 24 hours. I didn't hear back from them until I called a second time a week later. They blamed my phone number but not my emails. 2. Their billing practices are incredibly shady. After meeting with Dr. Rowe who was very personable, we talked about some tests to run and due to a unique condition I have, he asked if they could do a free test on me as well. The next thing that happens is billing comes in with a bill of more than $2000 of recommended tests. And they requested payment up front even though I had insurance. They said they could take 50 percent up front and the rest later. Well after it went through insurance I didn't owe anything. So why are they requesting full payment up front ? 3. At home study wasn't accurate enough so I called to schedule in lab. Was told I could be scheduled Friday that week. Received a confirmation email but the date was of a previous visit I had. Assumed nothing of it. Showed up to the study and the nurse looked at me like I was nuts. They booked me a week later than discussed. 4. Finally had the study and it's been more than two weeks with no results and not correspondence. I've called multiple times with no response. Meanwhile I have been having miserable sleep since I started this process at the end of February. I'm already committed to finishing the process here but may consult elsewhere for treatment if need be. If you have sleep issues, I strongly suggest somewhere else.
  May 25, 2017

  by Andrew T

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